Front Desk Agent

Tandem Hospitality Group; Westminster (CO); On-site; USD 43,841,000 - 59,314,000; Part time

Job summary

Tandem Hospitality Group in Westminster, Colorado is seeking a friendly Front Desk Agent for a part-time role. The position includes registration, check-out, PBX operations, and guest services with attention to daily accounting procedures.

Responsibilities include pre-assigning rooms (VIPs and special requests), answering phones, and maintaining room availability. Proficiency with PMS and PBX is required, along with strong communication and customer service skills.

Qualifications

• High school diploma or equivalent; 6–12 months related experience or training.
• Ability to read, analyze, and interpret procedure manuals.
• Ability to solve practical problems and interpret varied instructions.
• Proficient with Property Management System (PMS) and PBX; balance daily shift bank.
• Physically able to stand, walk, and communicate.
• Lift up to 25 pounds.

Responsibilities

• Consistently provide high level of customer service.
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, all packages, and special requests.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly with knowledge and complete information.
• Complete all items on appropriate checklist by end of shift.
• Follow established key control policy.
• Ensure proper credit policies are followed and verify credit limit report.
• Submit all lost & found articles with a completed report.
• Be knowledgeable about the area and assist with Concierge services.
• Be knowledgeable of fire and emergency procedures.
• Balance out daily shift bank and verify cash, check, and credit card transactions.
• Monitor room availability throughout the day.
• Review daily selling status using yield management system.
• Perform other duties as directed by supervisor.
• Coordinate with other departments to ensure hotel services meet guest needs.

Skills

Customer service

Communication

Cash handling

Problem solving

Education

High school diploma or equivalent

6–12 months related experience or training

Tools

Property Management System (PMS)

PBX system

Yield management system

Job description

Job Description

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

Part-Time

Job Responsibilities

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Performs all other duties as directed by immediate supervisor
• Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
• Performs other duties as assigned, requested or deemed necessary by management

Job Qualifications

• High school diploma or equivalent; and six months to one-year related experience and/or training
• Ability to read, analyze, and interpret procedure manuals
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
• While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
• The employee must occasionally lift and/or move up to 25 pounds.
• $18/hr