Front Desk Agent: both 3p11p & 11p-7am

BBL Hospitality; City of Cohoes (NY); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Associate Development PlanOpportunites

Internal Promotion Opportunities

Medical (Full-Time) Benefits

Dental Benefits

Vision Benefits

FSA/HSA Options

Associate Travel Program Discounts

Job summary

The Clocktower Hotel At Century House LLC in Cohoes, NY invites applications for a Part-Time Front Desk Agent. You will check guests in and out, assist with reservations, and promote hotel services with a courteous, professional approach.

Ideal candidates have a high school diploma or equivalent, strong typing and computer skills, and the ability to multitask in a fast-paced environment. Weekend and holiday availability is commonly required to support guest needs.

Qualifications

• High school diploma or equivalent preferred.
• Typing and computer aptitude required.
• Strong interpersonal, reading, writing and basic math skills expected.

Responsibilities

• Registers guests into the hotel in a prompt and courteous manner, maximizing room rates and handling check-in/check-out processes.
• Checks guests out of the hotel and processes payments according to policies.
• Responds to guest requests promptly and promotes hotel services and local attractions.
• Resolves guest complaints and informs supervisor of major problems or unhappy guests.
• Books guest reservations or coordinates with the reservation center.

Skills

typing

computer aptitude

interpersonal skills

reading

writing

mathematical abilities

Education

High school diploma or equivalent

Job description

Job Details

Job Location: The Clocktower Hotel At Century House LLC - Cohoes, NY 12047
Position Type: Part Time
Salary Range: $17.00 - $17.00 Hourly
Job Shift: Any
Job Category: Hospitality - Hotel

COME AND JOIN OUR AMAZING TEAM!

Most positions do require weekend and holiday availability.

We are pleased to share the benefit options that we offer:

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.

Duties to include, but not limited to:

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.

Qualifications