Front Desk Agent

Distinctive Hospitality Group; Natick (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(K) retirement plan

Employee discounts on hotel stays and,

Free parking

Job summary

Hampton Inn Boston-Natick is seeking a friendly Front Desk Agent to welcome guests and ensure a smooth stay. You will assist with check-in and check-out, respond to inquiries, and provide information about local attractions and services.

The role emphasizes strong customer service,a positive demeanor, and the ability to manage multiple tasks in a busy lobby while supporting fellow hotel teams.

Qualifications

• High school diploma or equivalent preferred.
• Minimum of 1 year hotel/resort experience preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and a friendly, approachable demeanor.
• Ability to handle multiple tasks efficiently and work well under pressure.
• Basic computer skills and ability to learn hotel software systems.
• Availability to work flexible hours, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist with check-in and check-out procedures efficiently and accurately.
• Respond promptly to guest requests and resolve any issues or concerns.
• Handle phone calls, reservations, and provide information about the hotel and local area.
• Maintain the cleanliness and orderliness of the front desk and lobby area.
• Collaborate with other hotel departments to enhance guest satisfaction.

Skills

Excellent communication

Interpersonal skills

Customer service

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Tools

Hotel software systems

Job description

As a Hotel Front Desk Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our hotel, providing exceptional service to our guests and ensuring a seamless and enjoyable stay. You will assist with check-ins and check-outs, respond to guest inquiries, and help maintain a clean and inviting lobby environment.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist with check-in and check-out procedures efficiently and accurately.
• Respond promptly to guest requests and resolve any issues or concerns.
• Handle phone calls, reservations, and provide information about the hotel and local area.
• Maintain the cleanliness and orderliness of the front desk and lobby area.
• Collaborate with other hotel departments to enhance guest satisfaction.

Requirements

• High school diploma or equivalent preferred.
• Minimum of 1 year hotel/resort experience preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and a friendly, approachable demeanor.
• Ability to handle multiple tasks efficiently and work well under pressure.
• Basic computer skills and ability to learn hotel software systems.
• Availability to work flexible hours, weekends, and holidays.

Benefits

• Hourly wage of $17.75-$17.75 paid bi-weekly.
• Opportunities for career growth within the hospitality industry.
• Friendly work environment and supportive team culture.
• Employee discounts on hotel stays and services.
• Medical, Dental and Vision Insurance
• Optional supplemental insurance
• 401(K) retirement plan
• Personal and Vacation time
• Free parking

About The Company

Hampton Inn Boston-Natick is part of the trusted Hampton by Hilton brand, committed to providing a welcoming and comfortable experience for every guest. Located in Natick, MA, we strive to deliver quality accommodations and exceptional customer service, making us a preferred choice for travelers to the Boston area.

We are an Equal Opportunity Employer.