Hotel Front Desk Agent – Guest Services

SmartRecruiters, Inc.; Las Vegas (NV); On-site; USD 30,000 - 46,000; Full time

Job summary

Boyd Gaming Corporation is hiring a Front Desk Guest Service Agent in Las Vegas to ensure a welcoming check-in/check-out experience. You will sell rooms, resolve guest inquiries, and handle payments with accuracy while coordinating with hotel services.

The role requires a high school diploma or equivalent, 6 months front desk experience, and ability to operate key systems and cash procedures; flexibility and long-standing duties are part of the job.

Qualifications

• High school diploma or equivalent; minimum 6 months front desk experience.
• Basic office machines and telephone use; minimum typing speed 45 WPM; 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Flexible shifts required.
• Able to stand for long periods.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Skills

Customer service

Multitask

Attention to detail

Cash handling

English communication

Flexible

Stand for long periods

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Boyd Gaming Corporation is hiring a Front Desk Guest Service Agent in Las Vegas to ensure a welcoming check-in/check-out experience. You will sell rooms, resolve guest inquiries, and handle payments with accuracy while coordinating with hotel services.

The role requires a high school diploma or equivalent, 6 months front desk experience, and ability to operate key systems and cash procedures; flexibility and long-standing duties are part of the job.