Front Desk Leader — Growth Path & Travel Perks

Excel Hotel Group; Morgan Hill (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

401k with company match

Job summary

Excel Hotel Group seeks a Front Desk professional to ensure efficient and effective operation of the Front Desk department. You will guide line staff to meet goals and achieve guest satisfaction through training, motivation and performance management.

Responsibilities include welcoming guests, scheduling and directing work, coaching staff, and maintaining group information with other departments. The role emphasizes adherence to brand standards and timely resolution of guest concerns.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as deemed appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.

Skills

Customer service experience

Stand for 8 hours

Tools

Hotel management system

Microsoft Office (Email, Word, Excel)

Job description

Excel Hotel Group seeks a Front Desk professional to ensure efficient and effective operation of the Front Desk department. You will guide line staff to meet goals and achieve guest satisfaction through training, motivation and performance management.

Responsibilities include welcoming guests, scheduling and directing work, coaching staff, and maintaining group information with other departments. The role emphasizes adherence to brand standards and timely resolution of guest concerns.