Hotel Front Desk Agent — Guest Experience

Ramkota Hotel & Conference Center Pierre; Pierre (SD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical & Dental

PTO

Competitive Pay

401(k) Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Training & Development

Job summary

Regency Hotel Management in Pierre, SD, seeks an upbeat Front Desk Agent to manage guest accommodations, welcome arrivals, issue keys, and handle reservations. You will provide information on rooms, rates, and amenities.

The role collaborates with housekeeping, assists VIP guests, and upsells services while maintaining accurate bookings and payments records. Benefits include medical, PTO, retirement plan, and room discounts.

Qualifications

• Experience in a hotel front desk or similar role.
• Familiarity with hotel reservations software (OnQ, Opera).
• Strong customer service experience.
• Excellent communication and organizational skills.

Responsibilities

• Check-in and check-out duties.
• Manage online and phone reservations.
• Inform customers about payment methods and verify credit data.
• Register guests and collect stay details.
• Welcome guests and assign rooms.
• Provide information on rooms, rates, and amenities.
• Address client complaints professionally.
• Coordinate with housekeeping to prepare rooms.
• Arrange services for VIP guests and events.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Front desk experience

Reservations software (OnQ/Opera)

Customer service

Communication skills

Organizational skills

Job description

Regency Hotel Management in Pierre, SD, seeks an upbeat Front Desk Agent to manage guest accommodations, welcome arrivals, issue keys, and handle reservations. You will provide information on rooms, rates, and amenities.

The role collaborates with housekeeping, assists VIP guests, and upsells services while maintaining accurate bookings and payments records. Benefits include medical, PTO, retirement plan, and room discounts.