Hotel Front Desk Agent - Flexible Shifts & Perks

Discover Quad Cities; Pleasant Valley Township (IA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Training program

Paid time off

Flexible schedule

Employee discounts

Leadership development

Job summary

Spark by Hilton Bettendorf Quad Cities is hiring a Front Desk Agent in Bettendorf, IA. The role involves guest registration, issuing room keys, handling phone calls, and maintaining front-desk records. Weekend availability is required and shifts run from 7 a.m. to 3 p.m. or 3 p.m. to 11 p.m.

A high school diploma or GED is required, with a bachelor's degree or two years of related experience preferred. Reservation-system knowledge and Microsoft Office skills are useful for daily operations.

Qualifications

• High school diploma or GED required.
• Strong guest-service mindset with professional demeanor.
• Experience with reservation systems and Microsoft Office preferred.

Responsibilities

• Greet and check in guests; issue room keys; respond to inquiries.
• Answer calls and transfer to appropriate departments.
• Maintain front-desk records, reports, and invoices; handle guest concerns.
• Monitor lobby area for cleanliness and safety; process purchase requisitions.

Skills

Guest service

Phone etiquette

Multitasking

Communication

Education

High school diploma or GED

Tools

Reservation system

Microsoft Office

Job description

Spark by Hilton Bettendorf Quad Cities is hiring a Front Desk Agent in Bettendorf, IA. The role involves guest registration, issuing room keys, handling phone calls, and maintaining front-desk records. Weekend availability is required and shifts run from 7 a.m. to 3 p.m. or 3 p.m. to 11 p.m.

A high school diploma or GED is required, with a bachelor's degree or two years of related experience preferred. Reservation-system knowledge and Microsoft Office skills are useful for daily operations.