Front Desk Guest Experience Associate (Part-Time, Evenings)

Hegg Companies, Inc.; Sioux City (IA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid Time Off

Perfect Attendance Bonus Plan

Referral Bonus Plan

Job summary

Hegg Companies, Inc. in Sioux City, IA is seeking a Front Desk Agent to join the Hilton Garden Inn Sioux City Riverfront.

This part-time role covers 3pm-11pm shifts on weekends and holidays, with duties including guest greeting, inquiry resolution, and check-in/check-out processing. Responsibilities include coordinating with sales, maintaining records, and ensuring lobby area is clean and stocked; benefits include PTO and bonus plans.

Qualifications

• Polite greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
• Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
• Works actively with the sales team and all other staff to provide excellent guest experiences
• Follows the check-in and check-out processes in a friendly and efficient manner
• Reviews and updates the communication log regularly to stay current with developments in the hotel
• Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary

Responsibilities

• Polite greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
• Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
• Works actively with the sales team and all other staff to provide excellent guest experiences
• Follows the check-in and check-out processes in a friendly and efficient manner
• Reviews and updates the communication log regularly to stay current with developments in the hotel
• Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary

Job description

Hegg Companies, Inc. in Sioux City, IA is seeking a Front Desk Agent to join the Hilton Garden Inn Sioux City Riverfront.

This part-time role covers 3pm-11pm shifts on weekends and holidays, with duties including guest greeting, inquiry resolution, and check-in/check-out processing. Responsibilities include coordinating with sales, maintaining records, and ensuring lobby area is clean and stocked; benefits include PTO and bonus plans.