Front Desk Agent: Spark by Hilton in Bettendorf

Discover Quad Cities; Pleasant Valley Township (IA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Training program

Paid time off

Flexible schedule

Employee discounts

Leadership development

Job summary

Spark by Hilton Bettendorf Quad Cities is hiring a Front Desk Agent in Bettendorf, IA. The role involves guest registration, issuing room keys, handling phone calls, and maintaining front-desk records. Weekend availability is required and shifts run from 7 a.m. to 3 p.m. or 3 p.m. to 11 p.m.

A high school diploma or GED is required, with a bachelor's degree or two years of related experience preferred. Reservation-system knowledge and Microsoft Office skills are useful for daily operations.

Qualifications

• High school diploma or GED required.
• Strong guest-service mindset with professional demeanor.
• Experience with reservation systems and Microsoft Office preferred.

Responsibilities

• Greet and check in guests; issue room keys; respond to inquiries.
• Answer calls and transfer to appropriate departments.
• Maintain front-desk records, reports, and invoices; handle guest concerns.
• Monitor lobby area for cleanliness and safety; process purchase requisitions.

Skills

Guest service

Phone etiquette

Multitasking

Communication

Education

High school diploma or GED

Tools

Reservation system

Microsoft Office

Job description

Posted10/23/2026 inRestaurant & HospitalityPrint# Front Desk Agent: Spark by Hilton in Bettendorf**Prominence Hospitality Group**895 Golden Valley Drive, Bettendorf, IA 52722 Start Date10/23/2026$15.00 Full-TimeSpark by Hilton Bettendorf Quad Cities is hiring a Front Desk Agent at 895 Golden Valley Drive in Bettendorf, Iowa. The position pays $15.00 per hour and includes guest registration, room-key service, phone support, records, reports, invoices, and guest concerns. The schedule includes 7 a.m. to 3 p.m. or 3 p.m. to 11 p.m. shifts, with weekend availability required.Prominence Hospitality Group manages the hotel. A high school diploma or GED is required, while a bachelor's degree or two years of related experience or training is preferred. Reservation-system knowledge and Microsoft Office experience are useful for the front-desk duties.* Role: Front Desk Agent* Employer: Spark by Hilton Bettendorf Quad Cities, managed by Prominence Hospitality Group* Location: 895 Golden Valley Drive, Bettendorf, IA 52722* Pay: $15.00 per hour* Schedule: 7 a.m. to 3 p.m. or 3 p.m. to 11 p.m.; weekends required* Category: Restaurant and hospitalityThe hospitality work combines guest service with recordkeeping and front-office controls. The agent handles check-in, calls, lobby conditions, purchase requisitions, invoices, and concerns raised by guests.## Front Desk Duties At The Bettendorf HotelThe Front Desk Agent greets and registers guests, issues room keys, and responds to questions about the property. Phone calls must be answered and transferred to the appropriate destination. Front-desk records and reports remain part of the daily administrative work.The position also covers lobby and guest-area cleanliness checks. Purchase requisitions and invoices require accurate handling, while guest concerns require calm communication and timely follow-through.## Schedule And Guest-Service SkillsThe role uses either a 7 a.m. to 3 p.m. shift or a 3 p.m. to 11 p.m. shift. Weekend availability is required because guest arrivals, departures, calls, and property needs continue across the full operating week.Strong organization, analytical ability, attention to detail, multitasking, time management, listening, and communication skills are listed for the position. Microsoft Office and reservation-system knowledge receive preference.* Guest registration and room-key service* Phone answering and call transfer* Front-desk records and reports* Purchase requisitions and invoices* Guest concerns and lobby checks## Prominence Hospitality Group And SparkProminence Hospitality Group provides hotel investment, construction, development, and management services. The company reports more than 100 hotels and projects across its development, construction, and management work.The Bettendorf property operates under the Spark by Hilton brand. The hotel address places the role in Scott County, where the front desk serves overnight guests, arrivals, departures, and property inquiries.Other local job listings cover hospitality and service work across the Quad Cities. This opening is tied to the Bettendorf property and its two stated front-desk shift windows.## Training And Workplace ConditionsThe employer lists training, career growth, leadership development, paid time off, flexible schedules, and employee discounts among the workplace details. An inclusive workplace is also part of the stated employment information.The role requires guest-facing communication throughout each shift. Applicants with hotel, reservation, office, or customer-service experience can connect those skills to registration, phone, records, and concern-resolution duties.Apply For This JobApplicants should have a resume and employment availability ready before applying. The main choices concern morning or afternoon-evening shift availability, weekend availability, and prior experience with office or reservation software.The Prominence Hospitality Group website identifies the company behind the hotel management operation. The specific job details identify the property, pay, schedule, and duties.Bettendorf's hotel front desk work combines hospitality with office accuracy. The job's records, invoices, phone calls, and guest concerns give the role a clear administrative component.The property lists [phone] as a contact number. The direct application page remains the source for the active opening and any later change to the role.