Front Desk Agent

Prominence Hospitality Group; Pleasant Valley Township (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Career growth

Competitive pay

Paid time off

Work/Life balance

Inclusive culture

Job summary

Spark by Hilton Bettendorf Quad Cities is seeking a Front Desk Agent to warmly welcome guests, register arrivals, and provide top-tier service for every guest stay. You will handle calls, assist with inquiries, and maintain accurate front desk records with a friendly, professional approach.

The role emphasizes guest satisfaction, attention to detail, and teamwork in a fast-paced hotel environment. A positive, energetic attitude and strong communication skills are essential.

Qualifications

• High School diploma or GED required.
• Bachelor’s degree or 2 years of related experience preferred.
• Strong organizational and communication skills.

Responsibilities

• Warm Welcome: Greet, register, issue room keys, and assist guests to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely to maintain top-tier service.
• Attention to Detail: Monitor lobby, maintain front desk records, and process reports and invoices.
• Positive Energy: Maintain an upbeat attitude and contribute to a fun, energetic team culture.
• Problem Solving: Listen effectively to resolve guest concerns quickly, in person and on the phone.

Skills

Organizational skills

Analytical skills

Multitasking

Time management

Education

High School diploma or GED

Bachelor’s degree or 2 years of related experience

Tools

Microsoft Office

Reservation management systems

Job description

Are you passionate about creating exceptional guest experiences and eager to advance your hospitality career? At Spark by Hilton Bettendorf Quad Cities, we’re looking for a fun, energetic, and detail-oriented Front Desk Agent to be the face of our hotel and ensure every guest has a warm welcome and memorable stay!

Location:

895 Golden Valley Drive Bettendorf, IA 52722

Why Choose Prominence Hospitality

• IGNITE Your Career – We invest in you with comprehensive training, career growth opportunities, and leadership development.
• Competitive Pay & Incentives– We recognize and reward your hard work and dedication.
• Paid Time Off– Enjoy time to rest and recharge.
• Work/Life Balance – Enjoy flexible schedules and generous employee discounts (your friends and family benefit too!).
• Inclusive & Empowering Culture– We celebrate diversity and encourage innovation.

What You’ll Do as Front Desk Agent

• Warm Welcome:Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
• Attention to Detail:Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.
• Positive Energy: Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team as we work hard and have fun together!
• Problem Solving: Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.

What You’ll Bring

• Education & Experience: High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
• Skills:Strong organizational and analytical skills, attention to detail, multitasking, and time management.
• Technical Abilities:Working knowledge of Microsoft Office and reservation management systems is a plus.
• Personality:Positive, upbeat attitude with excellent listening and communication skills.

Why This Role Matters

As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.