Hotel Front Desk Agent: Discounts, Free Parking & Meals

StepStone Hospitality; Needham (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Marriott employee discounts

Free parking

Complimentary meals on property

Medical insurance

Dental insurance

Vision insurance

Job summary

StepStone Hospitality is seeking a full-time Front Desk Agent for our Sheraton Needham Hotel. The role involves guest check-in/check-out, room assignments, and handling inquiries with a focus on exceptional service.

Enjoy Marriott discounts, free parking, complimentary meals, and comprehensive benefits on property. Flexibility for weekends and holidays is required; candidates should be able to lift 20 pounds, stand for extended periods, and work with various office software.

Qualifications

• Proven customer service experience in a front desk or guest services role.
• Excellent communication and interpersonal skills.
• Ability to handle cash and process payments accurately.
• Familiarity with Microsoft Office and hotel software.
• Knowledge of night audit procedures is a plus.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to guests.
• Sort and track mail, messages and packages.
• Transmit and receive messages via GPX, phone, and other channels.
• Answer inquiries about hotel services, registrations, and directions.
• Keep records of room availability and rates.
• Process charges to guest bills and make change.
• Make, confirm, and cancel reservations across channels.
• Post charges when needed and assist with reservations for guests.
• Deposit valuables in safe and coordinate with housekeeping as needed.
• Use office software accurately across shifts.
• Assist with room service orders and room calls when available.
• Maintain full knowledge of each shift, including night audit.

Skills

Guest services

Communication

Cash handling

Microsoft Office

Night audit knowledge

Tools

POS system

Office software

Job description

StepStone Hospitality is seeking a full-time Front Desk Agent for our Sheraton Needham Hotel. The role involves guest check-in/check-out, room assignments, and handling inquiries with a focus on exceptional service.

Enjoy Marriott discounts, free parking, complimentary meals, and comprehensive benefits on property. Flexibility for weekends and holidays is required; candidates should be able to lift 20 pounds, stand for extended periods, and work with various office software.