Front Desk Agent

StepStone Hospitality; Needham (AL); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Marriott employee discounts

Free parking

Complimentary meals on property

Medical insurance

Dental insurance

Vision insurance

Résumé du poste

StepStone Hospitality is seeking a full-time Front Desk Agent for our Sheraton Needham Hotel. The role involves guest check-in/check-out, room assignments, and handling inquiries with a focus on exceptional service.

Enjoy Marriott discounts, free parking, complimentary meals, and comprehensive benefits on property. Flexibility for weekends and holidays is required; candidates should be able to lift 20 pounds, stand for extended periods, and work with various office software.

Qualifications

• Proven customer service experience in a front desk or guest services role.
• Excellent communication and interpersonal skills.
• Ability to handle cash and process payments accurately.
• Familiarity with Microsoft Office and hotel software.
• Knowledge of night audit procedures is a plus.

Responsabilités

• Register and assign rooms to guests.
• Issue room key and escort instructions to guests.
• Sort and track mail, messages and packages.
• Transmit and receive messages via GPX, phone, and other channels.
• Answer inquiries about hotel services, registrations, and directions.
• Keep records of room availability and rates.
• Process charges to guest bills and make change.
• Make, confirm, and cancel reservations across channels.
• Post charges when needed and assist with reservations for guests.
• Deposit valuables in safe and coordinate with housekeeping as needed.
• Use office software accurately across shifts.
• Assist with room service orders and room calls when available.
• Maintain full knowledge of each shift, including night audit.

Connaissances

Guest services

Communication

Cash handling

Microsoft Office

Night audit knowledge

Outils

POS system

Office software

Description du poste

Description

We are currently seeking a full-time Front Desk Agent for our property.

Benefits include immediate Marriott Hotel discounts, free parking and complimentary meal on property, medical, dental and vision insurance! Come join an incredible hospitality team at the Sheraton Needham Hotel.

Duties and Responsibilities:

• Register and assign rooms to guests.
• Issue room key and escort instructions directly to guest.
• Sort, and track incoming mail, messages and packages.
• Transmit and receive messages using all communication avenues, GPX, phone etc.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest, as needed.
• Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
• Ability to accurately use various office software.
• Assist with room service orders and room calls if available to leave front desk.
• Have a full working knowledge and expertise of each shift including night audit.

Requirements:

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Standing for long periods of time.
• Flexible working schedule; working weekends and holidays is a requirement.
• Other duties may be assigned.

EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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