Hotel Front Desk Agent

Crestview Management, LLC; Fort Worth (TX); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health and Dental Insurance

Company paid Life Insurance

Short Term and Long-Term Disability

Vision

Critical Illness

Accidental

401(k) and company match

Paid vacation

Paid holidays

Paid sick days

Free hotel rooms

Hotel discounts

Résumé du poste

Crestview Management, LLC is seeking a Hotel Front Desk Agent to warmly welcome guests, handle check-ins/outs, and answer inquiries. The role involves promoting hotel services and coordinating with housekeeping to ensure guest satisfaction.

The position requires strong communication, multitasking, and meticulous attention to detail. Flexible hours including nights, weekends, and holidays are expected, with opportunities to enhance guest experiences.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient in Microsoft Office and hotel reservation software.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and organizational skills.

Responsabilités

• Greet guests and check them in and out of the hotel.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests and concerns in a timely and professional manner.
• Provide information about the hotel and its amenities.
• Assist with room reservations and changes.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Perform other duties as assigned by management.

Connaissances

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Flexible

Formation

High school diploma or equivalent

Outils

Microsoft Office

Hotel reservation software

Description du poste

A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities.

Responsibilities:

• Greet guests and check them in and out of the hotel.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests and concerns in a timely and professional manner.
• Provide information about the hotel and its amenities.
• Assist with room reservations and changes.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Perform other duties as assigned by management.

Requirements:

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient in Microsoft Office and hotel reservation software
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and organizational skills

Benefits:

• We offer a competitive wage
• Health and Dental Insurance
• company paid Life Insurance
• Short Term and Long-Term Disability Insurance
• Vision
• Critical Illness
• Accidental
• 401(k) and company match
• paid vacation
• paid holidays
• paid sick days
• free hotel rooms
• hotel discounts