Hotel Front Desk Agent

Pine Mountain Ski & Golf Resort; Iron Mountain (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Pine Mountain Ski & Golf Resort in Iron Mountain, Michigan is looking for a Hotel Front Desk Agent. In this role, you will greet guests, manage bookings, and assist with their needs to ensure an exceptional stay. Candidates should have a year of hotel experience, strong customer service skills, and familiarity with Microsoft Office. This position offers a high-energy environment with flexible hours and growth opportunities.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Experience answering telephone calls and handling stressful situations.
• Impeccable interpersonal skills and customer service skills.

Responsibilities

• Welcome guests, check them in and out, ensuring correct keys and room numbers.
• Perform regular bookkeeping duties, keeping hotel guest information current.
• Field customer complaints when necessary.

Skills

Customer service skills

Time management

Organizational skills

Education

High school graduate or GED

Tools

Microsoft Office

Reservation management systems

Job description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Field customer complaints when necessary
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

• Has experience answering telephone calls and troubleshooting stressful situations
• 1+ year of hotel industry experience or related job preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school graduate, GED recipient, or equivalent