Hotel Front Desk Agent

Monarch Casino Resort Spa Black Hawk; Colorado; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading casino resort as a Hotel Front Desk Agent, where you'll warmly welcome guests and manage various check-in processes. Enjoy flexible scheduling, competitive pay, and comprehensive benefits as you contribute to enhancing the guest experience at Monarch Casino Resort Spa.

Benefits

Education/Tuition Reimbursement up to $6,000

Career Development and Advancement Opportunities

Paid Vacation

6 Observed Holidays

Health Benefit Insurance Package

401k Retirement Plan with Company Match

Paid Trips to Atlantis Casino Resort and Spa

Flexible Work Schedules

Team Member (TM) Referral Program

1 Free Meal per Shift

Qualifications

• Friendly, approachable, team-oriented.
• Good communication skills.
• Ability to work well with others and alone.

Responsibilities

• Manage guest check-ins and check-outs efficiently.
• Address guest concerns and feedback.
• Offer clear directions and guidance to guests.

Skills

Communication

Teamwork

Friendliness

Approachability

Education

High School Diploma

Job description

Overview

Job Title: Hotel Front Desk Agent

Salary: $20.00

Status: Full Time

Shift: Varies

Monarch Casino Resort in Black Hawk is a 23 story resort with over 500 rooms, 4 restaurants, and the one of the country's top spa. The Monarch Casino Resort Spa is looking for a passionate Hotel Front Desk Agent to join our team! You will thrive in a fast-paced, high-volume environment that exceeds the expectations of our guests and Team Members.

Responsibilities

• Extend a warm and friendly welcome to all guests, both internal and external.
• Offer clear directions and guidance to guests as needed.
• Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments.
• Manage guest mail with care and accuracy.
• Address guest concerns and feedback, recording comments for follow-up.
• Answer phone calls promptly and courteously.

Qualifications

• High School Diploma preferred.
• Previous hotel/resort experience preferred.
• Must be friendly, approachable and team oriented.
• Must have good communication skills.
• Ability to work well with others and alone.
• Must be able to work all shifts, weekends and holidays.

Part Time and Full Time Team Members Will Enjoy:

• Team Member (TM) Referral Program
• Education/Tuition Reimbursement up to $6,000 per calendar year
• Career Development and Advancement Opportunities
• Flexible Work Schedules
• Drawings totaling $100 in Weekly Cash Prizes
• Paid Trips to Atlantis Casino Resort and Spa
• 1 Free Meal per Shift
• Round Trip Bus Tickets for $4 per Day ($20 Savings)
• Free Parking

Full Time Team Members also enjoy:

• Paid Vacation
• 6 Observed Holidays
• Health Benefit Insurance Package (medical, dental, vision, disability, and more)
• 401k Retirement Plan with Company Match

Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch you can ride the casino bus for only $4 per day!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.