Hotel Front Desk Agent

Doubletree by Hilton Colorado Springs; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated hotel front desk agent to join their vibrant guest services team. In this dynamic role, you will be the first point of contact for guests, ensuring a seamless check-in and check-out experience while managing inquiries and resolving complaints. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity is perfect for you. Join a team that values excellence and promotes a positive workplace culture, where your contributions will make a significant impact on guest experiences. Apply now to be part of a rewarding journey in the hospitality industry!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Sick Leave

401(k) Plan

Employee Discounts

Qualifications

• 1 year of experience in hospitality as a front desk agent or receptionist preferred.
• Excellent communication and customer service skills are essential.

Responsibilities

• Welcome and check in guests, manage accounts, and handle inquiries.
• Connect with housekeeping to ensure guest accommodations are ready.

Skills

Customer Service Skills

Time Management Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Posted 3 days ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

1. Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
2. Connect with the housekeeping department to ensure guest accommodations are ready
3. Handle customer complaints as necessary
4. Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
5. Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications

1. 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
2. Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
3. Comfortable taking telephone calls and mitigating stressful situations
4. High school diploma, GED, or equivalent
5. Has previous experience or working knowledge of Microsoft Office and reservation management systems

Compensation

$16.50 - $17 hourly

About Doubletree by Hilton Colorado Springs

At the DoubleTree, it's our unique CARE culture that inspires us to create and deliver exceptional experiences for our guests, Team Members, and the communities in which we live and work.

Our hotel is near I-25, five minutes from the Broadmoor World Arena, and it's under five miles from downtown Colorado Springs, Fort Carson, and the Cheyenne Mountain Zoo. Garden of the Gods is only a 20-minute drive away.

Competitive Wages, Medical, Dental, Vision, PTO, Sick Leave, 401(k), and Hilton Employee Discounts.

The DoubleTree Colorado Springs is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, genetic information, or any other characteristic prohibited by federal, state and/or local laws.