Hotel Front Desk Agent

Bighornlaw; Westlake (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated hotel front desk agent to join their guest services team. In this role, you will be the first point of contact for guests, ensuring they feel welcomed and attended to during their stay. You will manage bookings, address inquiries, and handle guest complaints while collaborating with other departments to maintain high service standards. This position offers growth opportunities in a dynamic environment, perfect for those who thrive on providing exceptional service. If you have a passion for hospitality and enjoy creating memorable experiences, this could be the perfect fit for you.

Qualifications

• High school graduate or GED required.
• 1+ year of experience in hospitality preferred.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Handle inquiries about rooms, amenities, and bookings.
• Connect with housekeeping to ensure guest accommodations.

Skills

Customer Service Skills

Interpersonal Skills

Organizational Skills

Time Management Skills

Telephone Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Courtyard by Marriott Cleveland Westgate • Westlake, OH, US

Posted 3 days ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Connect with the housekeeping department to ensure guest accommodations are ready.
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
• Handle customer complaints as necessary.
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct.

Qualifications

• High school graduate, GED recipient, or equivalent.
• Comfortable taking telephone calls and mitigating stressful situations.
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
• Working knowledge of Microsoft Office and reservation management systems.
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.

Compensation

$15 per hour

About Courtyard by Marriott Cleveland Westgate

Experience a comfortable and relaxing stay near Lake Erie and Downtown Cleveland at the Courtyard Cleveland Westlake. Enjoy spacious accommodations loaded with deluxe amenities like complimentary WiFi, a mini-fridge, and pillow-top bedding. Ideally located in Westlake near several of the area’s most popular attractions, including Crocker Park Shopping, Progressive Field, Rocket Mortgage FieldHouse, and the Cleveland Metroparks Zoo, plus the shores of Lake Erie are within walking distance. Built for efficiency, we are the ideal hotel for business travelers and are located near Hyland Software, TravelCenters of America, Avient Corporation, the Cleveland Clinic, and Ford Motor Company.