Front Desk Agent (Hotel Swexan)

Hotel Swexan; Dallas (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector seeks a Front Desk Agent to enhance guest experiences at their luxurious hotel. This role is pivotal in managing daily front office operations, ensuring seamless check-ins and check-outs, and providing top-notch customer service. Ideal candidates will have a background in luxury hotel environments, showcasing skills in communication and multi-tasking. Join a vibrant team dedicated to creating unforgettable memories for guests, all within a beautifully designed space that blends local charm with international influences. If you thrive in dynamic settings and are passionate about hospitality, this opportunity is for you.

Qualifications

• Previous experience in Front Desk role in a luxury hotel.
• Ability to stand for long periods and multi-task effectively.

Responsibilities

• Greet guests, monitor phones, and respond to inquiries.
• Check guests in/out and coordinate with hotel departments.
• Process payments and maintain professional appearance.

Skills

Customer Service

Multi-tasking

Detail-oriented

Communication Skills

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

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Company Overview

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Position Summary

The Front Desk Agent will work under the direct supervision of Front Office leadership and is responsible for the daily operations of the front office management department. The agent will deliver an exceptional experience to every guest at our hotel.

Responsibilities

• Greet all guests, monitor and answer phones, and respond to guest needs.
• Utilize hotel systems to create and ensure seamless experiences for all guests.
• Check guests into or out of the hotel, assigning rooms according to availability or special requests.
• Coordinate guest experience with all hotel departments.
• Maintain great communication and teamwork with Front Office team and other departments within the hotel.
• Process payment and provide receipts to guests.
• Answer questions about the property or the surrounding area attractions, may assist with local transportation, and creating or revising reservations.
• Assist other departments including Concierge, PBX, Guest Relations, Room Reservations.
• Report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional.
• Other duties as assigned.

Qualifications

• Previous experience in Front Desk role in a luxury hotel.
• In-depth understanding of Forbes Travel Guide 5 Star and AAA 5 Diamond standards preferred.
• High School diploma or equivalent required.
• Ability to stand for long periods of time.
• Demonstrate the ability to multi-task and be detail oriented.
• An operational knowledge of Microsoft Office suite.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality