Hotel Front Desk Agent

Bighornlaw; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated hotel front desk agent to join their guest services team. In this role, you will be the first point of contact for guests, providing a warm welcome and ensuring their stay is exceptional. You'll manage bookings, assist with inquiries, and collaborate with housekeeping to ensure readiness. This position offers a dynamic work environment with opportunities for growth and flexible hours. If you have a passion for service and enjoy making guests smile, this is the perfect opportunity for you to shine in the hospitality industry.

Qualifications

• Strong customer service and interpersonal skills are essential.
• 1 year of experience in hospitality preferred.

Responsibilities

• Welcome guests and manage their bookings and inquiries.
• Ensure guest accommodations are ready and handle complaints.

Skills

Customer Service Skills

Interpersonal Skills

Organizational Skills

Time Management Skills

Telephone Handling

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel • Houston , TX , US

Posted 2 days ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
• Connect with the housekeeping department to ensure guest accommodations are ready.
• Field customer complaints when necessary.
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date.

Qualifications

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
• Must have graduated high school, received a GED or equivalent.
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
• Well-versed in taking telephone calls and handling stressful situations.
• Has previous experience or working knowledge of Microsoft Office and reservation management systems.