Hotel Front Desk Agent Pm Shift

Embassy Suites by Hilton Colorado Springs; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join an established industry player as a Hotel Front Desk Agent, where your passion for service will shine! In this dynamic role, you will be the welcoming face for guests, ensuring their stay is exceptional by managing check-ins, handling bookings, and addressing inquiries. This position offers growth opportunities in a high-energy environment that values your contributions. If you thrive in a fast-paced setting and enjoy making guests smile, this is the perfect opportunity for you to make a difference in their experience.

Qualifications

• 1+ year of hotel experience preferred with strong customer service skills.
• High school diploma or equivalent required.

Responsibilities

• Greet and check-in guests, manage room assignments and bookings.
• Handle customer complaints and ensure rooms are ready for guests.

Skills

Customer Service Skills

Interpersonal Skills

Organizational Skills

Time Management Skills

Telephone Handling

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

1. Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.
2. Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.
3. Perform regular bookkeeping duties: make sure hotel guest information is current and correct.
4. Mitigate customer complaints as needed.
5. Work with the housekeeping staff to ensure rooms are ready for new guests.

Qualifications:

1. 1+ year of hotel industry experience or related job preferred.
2. Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
3. High school diploma, GED, or equivalent.
4. Well-versed in taking telephone calls and handling stressful situations.
5. Working knowledge of Microsoft Office and reservation management systems.

Compensation:

$17 - $18.50 hourly