Hotel Front Desk Agent

Holiday Inn Express Burleson/Ft Worth; Burleson (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking positive and friendly Front Desk Agents to enhance guest experiences at their hotel. This role involves assisting guests during check-in and check-out, maintaining communication with housekeeping, and ensuring compliance with health and quality standards. The ideal candidate will be outgoing and possess excellent communication skills, ensuring every guest feels valued and welcomed. Join a team that emphasizes true hospitality and offers a supportive environment for professional growth and development. If you are passionate about providing exceptional service and creating memorable experiences, this opportunity is perfect for you.

Benefits

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Qualifications

• Must possess excellent communication skills and a friendly demeanor.
• Familiarity with hospitality standards and customer service is essential.

Responsibilities

• Assist guests with check-in/check-out and process payments.
• Coordinate with housekeeping for room availability and answer inquiries.
• Build rapport with guests through friendly conversation.

Skills

Excellent communication skills

Customer-focused orientation

Problem-solving abilities

Friendly and outgoing personality

Computer literacy

Ability to lift 30 pounds

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

Benefits:

1. Bonus based on performance
2. Company parties
3. Competitive salary
4. Employee discounts
5. Flexible schedule
6. Free uniforms
7. Opportunity for advancement
8. Paid time off

Job Summary: We are seeking a couple positive, friendly Front Desk Agents to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities:

1. Monitor the maintain knowledge of hotel operations and activities
2. Take reservations and answer questions via phone, email, and in-person
3. Build rapport with guests and identify their needs through friendly conversation and open-ended questions
4. Describe the features and amenities of guest rooms
5. Ensure compliance with health and quality standards

Qualifications:

1. Friendly and outgoing personality
2. Familiarity with hospitality industry standards
3. Familiar with Opera PMS a PLUS
4. Familiar with IHG Hotels and/or Holiday Inn Express a PLUS
5. Proficient in English; knowledge of other languages is a PLUS
6. Computer literacy
7. Able to resolve issues with a customer-focused orientation
8. Able to lift 30 pounds

Delivering True Hospitality Every Day: We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer: We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit https://hieburleson.com to find out more about us.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.