Hotel Front Desk Agent

Country Inn & Suites by Radisson; Colonial Park (PA); On-site; USD 19,000 - 25,000; Full time

Job summary

Country Inn & Suites by Radisson seeks a friendly Front Desk Agent to warmly welcome guests from arrival to departure. You will handle check-ins/outs, provide local information, and address guest requests with professionalism to ensure a memorable stay.

The ideal candidate brings at least 1 year of guest-facing experience, strong communication, and the ability to stay composed under pressure during peak times while maintaining outstanding service standards.

Qualifications

• 1+ year of experience in a customer-facing or similar role.
• Strong communication skills and ability to convey information clearly.
• Welcoming, professional demeanor and focus on guest satisfaction.

Responsibilities

• Greet and check in guests with a warm, friendly attitude.
• Answer questions and provide helpful information about the hotel and local area.
• Resolve minor guest issues quickly to ensure satisfaction.
• Manage check-outs and process payments accurately.
• Keep the front desk and lobby area organized and presentable.
• Stay calm and focused during busy moments while delivering excellent service.

Skills

Communication skills

Customer service mindset

Calm under pressure

Reliability

Job description

Join Our Team as a Hotel Front Desk Agent

We’re looking for a dedicated Hotel Front Desk Agent to be the welcoming face of our hotel. If you’re ready to make every guest’s stay memorable, we’d love to hear from you!

What You’ll Be Doing

As our Front Desk Agent, you’ll play a key role in ensuring our guests feel at home from the moment they arrive. Here’s what your day-to-day will look like:

• Greeting and checking in guests with a warm and friendly attitude.
• Answering questions and providing helpful information about the hotel and local area.
• Resolving small issues quickly and efficiently to ensure guest satisfaction.
• Managing check-outs and handling payments accurately.
• Keeping the front desk and lobby area organized and presentable.
• Staying calm and focused during busy moments while maintaining excellent service.

What We’re Looking For

We’re seeking someone who can bring professionalism, reliability, and a friendly demeanor to the role. Here are the key qualifications:

• Experience: At least 1 year of experience in a similar role or customer service position.
• Skills: Strong communication skills and the ability to stay calm under pressure.
• Personality: A welcoming and approachable presence, with a focus on delivering excellent guest experiences.
• Dependability: Someone who can be counted on to keep things running smoothly.