Front Desk Agent

Janus Hotels & Resorts; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Supportive team

Advancement opportunities

Flexible scheduling

Job summary

Janus Hotels & Resorts is seeking a Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and handle reservations in a fast-paced hotel environment.

The role emphasizes exceptional customer service, clear communication, and teamwork with housekeeping and maintenance to ensure guest satisfaction and smooth operations. Weekend availability is preferred, with opportunities for growth within the hotel group.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Comfortable using hotel reservation software.
• Strong communication and problem-solving skills.
• Able to stand for long periods and work weekends.

Responsibilities

• Greet and assist guests during arrival and departure.
• Process payments and issue room keys.
• Respond promptly to guest questions and concerns.
• Coordinate with housekeeping and maintenance.
• Maintain accurate reservation records.

Skills

Customer service

Communication

Problem-solving

Education

High School Diploma

Tools

Reservation software

Job description

Job Summary

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!

Benefits

• Competitive pay
• Supportive team environment
• Opportunity for advancement
• Flexible scheduling

Responsibilities

• Greet and assist guests during arrival and departure
• Process payments and issue room keys
• Respond promptly to guest questions and concerns
• Coordinate with housekeeping and maintenance
• Maintain accurate reservation records

Requirements

• High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software, Strong communication and problem-solving skills & Able to stand for long periods and work weekends