Front Desk Agent

St. Petersburg Clearwater International; Clearwater (FL); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within 0

Professional development opportunities

Positive and supportive work环境

Job summary

St. Petersburg Clearwater International is seeking a friendly Front Desk Agent to join our hotel team. You will manage reservations, check guests in and out, and assist guests with requests during their stay.

The ideal candidate has strong customer service skills, excellent communication, and the ability to multitask in a fast-paced environment. Flexibility to work mornings, evenings, weekends, and holidays is expected. This position supports smooth hotel operations and guest satisfaction.

Qualifications

• Previous experience as a hotel front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Flexibility to work mornings, evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Communication skills

Multitasking

Computer literacy

Hotel software

Tools

Microsoft Office

Hotel management systems

Job description

Introduction

We are seeking a friendly and professional Front Desk Agent to join our hotel team. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a hotel front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and hotel management systems
• Flexibility to work mornings, evenings, weekends, and holidays as needed

Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment