Hotel F&B Supervisor: Guest Experience Lead

Providence Marriott Downtown; Providence (RI); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Providence Marriott Downtown is seeking a Restaurant Supervisor to assist the Restaurant/F&B Manager with daily operations of the hotel's outlets. You will supervise team members, handle guest inquiries, and represent management in the manager's absence.

Ideal candidates have 2 years of experience in a food & beverage outlet, hospitality experience a plus, a high school diploma or equivalent, and ServSafe or Tips certification a plus. U.S. work authorization is required.

Qualifications

• Oral and Written Comprehension and Expression — convey information in English
• Ability to evaluate and select among alternative actions quickly and accurately
• Ability to multitask and work under pressure
• Customer service and guest interaction focus

Responsibilities

• Approach guests and employees in a friendly, service-oriented manner
• Supervise food & beverage staff and assist in training
• Respond to guest complaints promptly and professionally
• Monitor loss prevention and ensure safety compliance
• Prepare weekly payroll and tip distribution sheets
• Ensure restaurant operations run smoothly and shift work is completed

Skills

English proficiency

Decision making

Problem solving

Multitasking

Active listening

Mathematical reasoning

Multilingual helpful

Education

High school diploma

ServSafe certification

Tips certification

Tools

Microsoft Office

Job description

Providence Marriott Downtown is seeking a Restaurant Supervisor to assist the Restaurant/F&B Manager with daily operations of the hotel's outlets. You will supervise team members, handle guest inquiries, and represent management in the manager's absence.

Ideal candidates have 2 years of experience in a food & beverage outlet, hospitality experience a plus, a high school diploma or equivalent, and ServSafe or Tips certification a plus. U.S. work authorization is required.