F&B Supervisor: Lead Guest Experience & Quality

Aloft Philadelphia Downtown; Philadelphia (Philadelphia County); On-site; USD 52,000 - 64,000; Full time

Job summary

Aloft Philadelphia Downtown is seeking a Food and Beverage Supervisor to lead daily operations of our outlets, ensuring strong service and high quality food. You will supervise staff, maintain inventory, and uphold sanitation and safety standards while delivering guest satisfaction.

The role requires experience in a supervisory capacity within a restaurant or banquet setting, plus knowledge of bar service and liquor controls. Familiarity with Micro's POS system is strongly preferred.

Qualifications

• Minimum one year of supervisory experience in a restaurant or banquet setting.
• Knowledge of bar service and liquor inventory controls.
• Experience with Micro's POS system.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and HHM core values.
• Monitor product quality and guest satisfaction in food and beverage outlets and services, ensuring food quality is consistent, appealing, and prepared to guest specifications.
• Ensure the restaurant and other F&B services comply with sanitation and safety standards for guests and associates.
• Interact with guests to obtain feedback on quality of service and food in outlet.
• Perform service functions during periods of high volume or staffing shortages.
• Assist with maintaining proper par levels and inventories of food and beverage supplies such as linen, glassware, silverware, china, condiments, etc.
• Ensure staff abides by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Ensure all equipment is in working order; report malfunction and follow up on repairs.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

Supervisory experience

Food service background

Guest satisfaction

Tools

Micro's POS system

Job description

Aloft Philadelphia Downtown is seeking a Food and Beverage Supervisor to lead daily operations of our outlets, ensuring strong service and high quality food. You will supervise staff, maintain inventory, and uphold sanitation and safety standards while delivering guest satisfaction.

The role requires experience in a supervisory capacity within a restaurant or banquet setting, plus knowledge of bar service and liquor controls. Familiarity with Micro's POS system is strongly preferred.