Front Office & Guest Services Supervisor

Highgate Hotels L.P.; Providence (RI); On-site; USD 60,000 - 75,000; Full time

Job summary

Graduate Providence, a Highgate Hotels property in downtown Providence, seeks an Assistant Front Office Manager to oversee Guest Services and Concierge operations, ensuring friendly and efficient service while maximizing revenue and occupancy.

You will lead a team, coach staff, and manage daily front desk activities, payroll, and reporting with a focus on guest satisfaction and smooth hotel operations.

Qualifications

• At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and 3+ years of related experience; or a 4-year college degree and at least 1 year of related experience.
• Supervisory experience required.
• Must be proficient in Windows, Company approved spreadsheets and word processing.

Responsibilities

• Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
• Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
• Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
• Develop employee morale and ensure training of Guest Services personnel.
• Maximize room revenue and occupancy by reviewing status daily.

Skills

Supervisory skills

Guest Services

Communication skills

Windows proficiency

Tools

Windows OS

Spreadsheets

Word processing

Job description

Graduate Providence, a Highgate Hotels property in downtown Providence, seeks an Assistant Front Office Manager to oversee Guest Services and Concierge operations, ensuring friendly and efficient service while maximizing revenue and occupancy.

You will lead a team, coach staff, and manage daily front desk activities, payroll, and reporting with a focus on guest satisfaction and smooth hotel operations.