Hotel Event Concierge & Services Lead

Marriott Internationa; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Marriott International is seeking an Event Services Coordinator/Red Coat to articulate and negotiate all details for scheduled meetings and events at the hotel. You will support the Director of Convention Services, Convention Services Managers, Sales Managers, and Banquets teams to ensure customer satisfaction through administrative duties and concierge services.

You will handle inquiries, review banquet orders, coordinate setups, and maintain organized office processes.

Qualifications

• High school diploma or equivalent is required; college coursework helpful.
• Experience in a hotel or related field is preferred.
• Proficiency with Microsoft operating systems, OnQ and Delphi is required.
• Ability to convey information clearly and work under pressure.

Responsibilities

• Greet guests and associates in an attentive, courteous, service-oriented manner.
• Answer phones, qualify inquiries, and respond professionally and timely.
• Read banquet event orders to determine setup, timeline, and guest needs.
• Coordinate paper flow within the department and to other teams.
• Assist managers with proposals, invitations, and events.
• Conduct site inspections and organize in-house deliveries and schedules.
• Distribute BEOs, contracts, and rooming lists to relevant departments.

Skills

Customer service orientation

Clear communication

Problem solving under pressure

Multitasking in high-stress situations

Listening and understanding clients

Financial data interpretation

Administrative paperwork

Education

High School diploma or equivalent

College coursework in related field

Tools

Microsoft Windows

OnQ

Delphi

Job description

Marriott International is seeking an Event Services Coordinator/Red Coat to articulate and negotiate all details for scheduled meetings and events at the hotel. You will support the Director of Convention Services, Convention Services Managers, Sales Managers, and Banquets teams to ensure customer satisfaction through administrative duties and concierge services.

You will handle inquiries, review banquet orders, coordinate setups, and maintain organized office processes.