Event Services Coordinator/Red Coat

Marriott Internationa; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Marriott International is seeking an Event Services Coordinator/Red Coat to articulate and negotiate all details for scheduled meetings and events at the hotel. You will support the Director of Convention Services, Convention Services Managers, Sales Managers, and Banquets teams to ensure customer satisfaction through administrative duties and concierge services.

You will handle inquiries, review banquet orders, coordinate setups, and maintain organized office processes.

Qualifications

• High school diploma or equivalent is required; college coursework helpful.
• Experience in a hotel or related field is preferred.
• Proficiency with Microsoft operating systems, OnQ and Delphi is required.
• Ability to convey information clearly and work under pressure.

Responsibilities

• Greet guests and associates in an attentive, courteous, service-oriented manner.
• Answer phones, qualify inquiries, and respond professionally and timely.
• Read banquet event orders to determine setup, timeline, and guest needs.
• Coordinate paper flow within the department and to other teams.
• Assist managers with proposals, invitations, and events.
• Conduct site inspections and organize in-house deliveries and schedules.
• Distribute BEOs, contracts, and rooming lists to relevant departments.

Skills

Customer service orientation

Clear communication

Problem solving under pressure

Multitasking in high-stress situations

Listening and understanding clients

Financial data interpretation

Administrative paperwork

Education

High School diploma or equivalent

College coursework in related field

Tools

Microsoft Windows

OnQ

Delphi

Job description

Description

The Event Services Coordinator/Red Coat is responsible for articulating and negotiating all details related to scheduled meetings and events at the hotel, including event specifications. The Event Services Coordinator/Red Coat will also assist the Director of Convention Services, Convention Services Managers, Sales Managers, and Banquets team in obtaining customer satisfaction by performing administrative duties and event concierge services relating to groups and events.

Job Duties & Functions

• Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
• Maintain high standards of personal appearance and grooming.
• Answer phones; qualify incoming inquiry calls and ensuring all inquiries are dealt with accurately, timely and in a professional manner.
• Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
• Maintain file system to ensure office is organized and efficient.
• Maintain Delphi. ensuring consistent, accurate and working properly.
• Assist managers on creative projects including proposals, invitations, special events, etc.
• Maintain timely and effective paper flow and communication within department and to other departments.
• Work with Convention Services Manager, detailing upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
• Distribute BEO’s, Changes, Rooming Lists, Signed Contracts, Revisions, etc. to appropriate departments as it relates to meeting and groups.
• Assist guests and clients with small changes, requests, etc., and completes needed paperwork for Manager.
• Site inspections for the department as needed
• Maintain constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files.
• Call clients for guarantee numbers for functions 72 hours prior, creates/closes house accounts and complete AV order.
• Organize in house deliveries, amenities, welcome letters, transportation schedules, etc. as needed.
• Other items as they relate to the Sales and Marketing and Convention Services, as well as any other items as needed by entire management staff.

Requirements

Education & Experience

• College course work in related field helpful.
• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• Proficient with Microsoft operating Systems, OnQ and Delphi.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.