F&B Manager: Elevate Guest Experience & Profit

Hilton; Chicago (IL); On-site; USD 62,000 - 90,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton seeks a qualified Food & Beverage Manager to lead daily operations across dining outlets, ensuring top-quality service and profitability. You’ll develop guest experience strategies, manage costs, and supervise a high-performing team to deliver memorable hospitality.

Responsibilities include overseeing administrative and planning functions, maintaining health and safety standards, and implementing marketing-driven initiatives to maximize guest satisfaction and revenue.

Qualifications

• Experience managing daily F&B operations across multiple outlets
• Proven ability to drive guest satisfaction and revenue
• Strong leadership and development skills
• Knowledge of health, safety, sanitation, and alcohol regulations

Responsibilities

• Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
• Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
• Drive operational efficiency: Oversee the administrative and planning functions of the Food & Beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses
• Elevate quality and service standards: Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability
• Inspire and develop the team: Supervise, coach, and mentor team members, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Job description

Hilton seeks a qualified Food & Beverage Manager to lead daily operations across dining outlets, ensuring top-quality service and profitability. You’ll develop guest experience strategies, manage costs, and supervise a high-performing team to deliver memorable hospitality.

Responsibilities include overseeing administrative and planning functions, maintaining health and safety standards, and implementing marketing-driven initiatives to maximize guest satisfaction and revenue.