HOTEL CUSTOMER SERVICE AGENT

Hale Koa; Honolulu (HI); On-site; USD 42,000 - 52,000; Full time

Job summary

Hale Koa Hotel in Honolulu seeks a Hotel Customer Service Agent to join the Front Office team, greeting guests, handling inquiries, and supporting seamless check-in/check-out experiences.

Local candidates will be reviewed first as PCS is not authorized. Strong customer service, clear communication, and the ability to work with minimal supervision are essential. OPERA knowledge and a 30 wpm typing speed are highly preferred.

Qualifications

• Progressively responsible work experience in the hospitality industry that demonstrates the ability to perform the duties with minimal supervision.
• Must possess good customer service skills in order to exercise tact and diplomacy when interacting with people, and be able to communicate clearly, concisely, and grammatically.

Responsibilities

• Serves as a Hotel Customer Service Agent in the Front Office Department.
• Provide front desk assistance and guest inquiries with professionalism and courtesy.

Skills

Customer service

Communication

Typing 30 wpm

Tools

OPERA system

Job description

Serves as a Hotel Customer Service Agent in the Front Office Department of the Hale Koa Hotel.

Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered.

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge, and abilities (KSAs) as they pertain to this position.

A qualified candidate must possess the following:

Progressively responsible work experience in the hospitality industry that demonstrates the ability to perform the duties as stated above with minimal supervision. Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.

In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified":

• Possess knowledge and /or experience of the OPERA system.
• Ability to type 30wpm.