Front Office Manager

The Kahala Hotel & Resort; East Honolulu (HI); On-site; USD 67,000 - 69,000; Full time

Job summary

The Kahala Hotel & Resort in Honolulu, HI seeks a Front Office Manager to oversee daily front office operations, supervise staff, and ensure exceptional guest experiences. You will coordinate room assignments, payroll, promotions and SOP maintenance while collaborating with Sales, Marketing, Accounting and IT to deliver seamless service using Opera PMS.

Requirements include 1–2 years of supervisory experience in a luxury resort, a High School Diploma, with a college degree preferred.

Qualifications

• Minimum one to two years supervisory or management experience.
• Previous experience in a first-class, medium to large resort desired.
• Three years of experience in front office operations desired.
• Opera PMS, Hotsos, Alice, Yellow Dog experience preferred.

Responsibilities

• Coordinates room assignments and group movements for check-in/check-out.
• Hires, trains, supervises, evaluates, and payroll for front office staff.
• Coordinates new packages/promotions with Sales, Marketing, Accounting, IS and other departments.
• Assists in check-in, escort and check-out processes as needed.
• Conduct daily briefings and address guest service issues.
• Ensure SOP manuals are updated, maintained and used.

Skills

Front office experience

Supervisory experience

Opera PMS

Hotsos

Alice

Yellow Dog

English fluency

Education

High School Diploma

College degree in hotel mgmt

Job description

Come LIVE Kahala and join the Kahala Ohana! We are a #luxuryhotel and #resort, nestled between the serenity of gently lapping waves on a lovely white sand beach and a prestigious private golf course that host an annual PGA Tournament, all within the quiet Kahala Community. The Kahala Hotel & Resort is on the forefront of making changes in hospitality with our KISCA (Kahala Initiative for Sustainability Culture and Arts) Program and ownership's commitment to supporting the UN's SDGs. Our colleagues are in large part our #brand and we are looking for individuals to join us to ensure that guests will create treasured memories here with a longing to return to The Kahala Hotel & Resort.

(Pay Range: $67,000.00 - $69,000.00/ Annual Compensation)

Job Summary:

Responsible for all daily operations of the Front Office. Assists the Director of Front Office Operations and Assistant Director of Front Office Operations with developing and maintaining applicable operating procedures involving the Front Desk, Front Service, PBX, Concierge, Pool & Beach. Promotes and fosters The Kahala Hotel & Resort philosophy of Aloha.

Essential Functions:

• Coordinates room assignments, checks daily room assignments and coordinate group movements with specific reference to check-in and check-out.
• Hires, trains, supervises, evaluates, schedules and completes payroll for the front office department. Performs disciplinary actions as necessary.
• Coordinates procedures for all new packages or promotions with the Sales and Marketing, Accounting, Information Systems, and all other departments involved.
• Assists in the check-in, escort and check-out process as necessary.
• Conduct daily briefing and address immediate issues in relation to our guest's services.
• Ensure that the SOP manuals are continuously updated, maintained and used effectively.
• Cooperate and coordinate teamwork with other departments.
• Ability to work varying shifts.
• Performs a variety of other duties as assigned by the Director of Front Office or Assistant Director of Front Office Operations.
• Ability to pay attention to detail, work in a fast paced environment, handle multiple tasks and have a high level of patience.
• Ability to use sound judgment.
• Ability to comprehend and follow oral and written instructions and procedures.
• Ability to prioritize work.
• Ability to access, understand and accurately input information using a moderately complex computer system utilizing software such as Microsoft Word, Excel, Publisher, PowerPoint, Opera PMS System, Hotsos, Go Concierge, and Microsoft Outlook.
• Ability to remain impartial and objective in decisions pertaining to training, disciplining, and management of staff
• Knowledge of all hotel policies and procedures such as, but not limited to, room, food and beverage reservations, room assignment process, proper baggage handling, housekeeping methods, credit card policies and security practices.

Position Requirements

Required Experience, Education and Training:

• Minimum one (1) to two (2) year supervisory or management experience.

• Previous experience in a first-class, medium to large resort desired.

• Three (3) years of experience in front office operations desired.

• Opera PMS, Hotsos, Alice, Yellow Dog experience preferred.

Required Education

• High School Diploma or General Education Diploma required.
• College degree in hotel management or similar field preferred.

Licenses/Certifications:

• Certification of tuberculosis clearance required.
• CPR and Standard First Aid Certification preferred.
• Hawaii State Liquor Commission Management (blue) card required.

Communication Requirements

• Ability to communicate effectively in English both verbally and in writing.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of maturity, patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.

Physical Requirements:

• Ability to stand/walk for up to 4 hours and sit, for at least 4 hours a day.
• Ability to frequently bend, squat and perform repetitive hand motions.
• Ability to occasionally lift/carry a maximum of 100 pounds
• Ability to occasionally kneel, climb, reach above shoulders.
• Ability to move throughout the work area while performing the essential job functions.
• Ability to sit and walk for extended period of time.
• Ability to frequently work indoors and outdoors.

Other Requirements:

• Reports all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
• Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Responds to guest questions and concerns with complete follow-through to ensure and maximize guest satisfaction. Provide guest assistance, direction and information as requested when working in public areas.
• Maintain attendance in accordance with the hotel’s attendance policy.
• Ability to comply with all hotel rules and regulations including policies regarding safety and grooming standards.
• Must maintain a neat, clean and well-groomed appearance as outlined in the employee handbook.

Additional Information:

This posting does not include all duties that may be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description.

Full-Time/Part-Time Full-Time

Shift Various Shifts

Number of Openings 1

Exempt/Non-Exempt Exempt

Req Number FRO-26-00008

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.