Hotel Concierge: Guest Experience & Local Tips

Hei Hotels Inc.; San Ramon (CA); Hybrid; USD 29,000 - 30,000; Part time

Benefits offered by this job

Medical and Dental through Anthem Blue

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

Job summary

HEI Hotels and Resorts at Marriott San Ramon is seeking a part-time M Club Concierge to provide exceptional guest service in an on-site environment. You will help guests with dining, reservations, transportation, and local activities while maintaining a welcoming atmosphere.

The role requires clear English communication, a courteous demeanor, and the ability to support dining and guest services with professionalism.

Qualifications

• High school diploma or equivalent is required.
• One year of experience in a public contact position is required.
• Hotel experience is preferred.
• Clear and professional English communication skills are necessary.

Responsibilities

• Greet and assist guests throughout dining and hotel experience.
• Take and enter food and beverage orders into the POS system and deliver promptly.
• Maintain clean dining areas and stock service stations.
• Provide concierge-style assistance with dining, reservations, transportation, tours and local activities.
• Answer questions about hotel facilities, services, and events.

Skills

Guest service

Communication skills

Public contact experience

Hotel experience

Education

High school diploma or equivalent

Tools

POS system

Job description

HEI Hotels and Resorts at Marriott San Ramon is seeking a part-time M Club Concierge to provide exceptional guest service in an on-site environment. You will help guests with dining, reservations, transportation, and local activities while maintaining a welcoming atmosphere.

The role requires clear English communication, a courteous demeanor, and the ability to support dining and guest services with professionalism.