Hotel Collections Specialist

Corpay; St. Charles (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k plan

Virtual fitness classes

Robust PTO

Employee discounts

Philanthropic support

Fun culture with contests

Job summary

Corpay is seeking a Hotel Collections Specialist in St. Charles, IL to manage end-to-end collection and reconciliation of hotel commission payments. You will work with hotel partners, hotel relations, client services, and accounting to ensure accurate, timely payments.

The role offers on-site work in St. Charles with training, company equipment, and a supportive team focused on improving billing processes and reporting accuracy.

Qualifications

• 2+ years in collections, accounts receivable, or hospitality billing.
• Strong verbal and written communication with a diplomatic approach.
• Excellent attention to detail, organization, and multitasking.
• Proficient in Excel; experience with accounting or CRM systems.
• Experience with hotel partners or travel/hospitality is preferred.
• High school diploma or equivalent; finance/business degree preferred.
• Collaborative, solutions-driven mindset.

Responsibilities

• Track and monitor hotel partner commission payments on a rolling basis.
• Follow up with hotel partners via calls and emails to collect outstanding commissions.
• Research and resolve discrepancies in billing, payments, and rate disputes.
• Maintain accurate records of collection activities in internal systems.
• Collaborate with hotel relations, client services, and accounting teams.
• Escalate payment challenges to management as needed.
• Prepare weekly and monthly reports on collection status and trends.
• Review hotel agreements and stay data for commission compliance.
• Suggest process improvements for billing and reporting.

Skills

Collections experience

Verbal and written communication

Attention to detail

Organization

Multitasking

Hospitality industry experience

Diplomatic communication

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in Finance/Business or related field (preferred)

Tools

Microsoft Excel

CRM systems

Job description

What We Need

Corpay is currently looking to hire a Hotel Collections Specialist within our ALE Solutions division. This position falls under our lodging line of business and is in St. Charles, Illinois. In this role, you will manage the end-to-end collection and reconciliation of hotel commission payments while maintaining strong hotel-partner relationships. You will report directly to Manager Account Resolution and regularly collaborate with hotel relations, client services, and accounting.

How We Work

As a Hotel Collections Specialist, Corpay will set you up for success by providing:

• Assigned workspace in ST. Charles, IL office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Tracking and monitoring commission payments due from hotel partners on a rolling basis
• Initiating follow-up calls and emails with hotel partners to collect outstanding commissions
• Researching and resolving commission discrepancies, including incorrect billing, payment errors, and rate disputes
• Maintaining accurate documentation of collection activities and payment records in internal databases
• Collaborating with hotel relations, client services, and accounting teams to align on payment issues
• Escalating collection challenges and delayed payments to management when necessary
• Preparing weekly and monthly reports on collection status, trends, and performance metrics
• Reviewing hotel agreements and stay data to ensure commission compliance
• Providing feedback to improve systems, processes, and reporting accuracy related to hotel billing and commissions
• Building and maintaining professional relationships with hotel partners to support ongoing cooperation

Qualifications & Skills

• 2 or more years of experience in collections, accounts receivable, or hospitality billing
• Demonstrating strong verbal and written communication skills with a professional and diplomatic approach
• Demonstrating excellent attention to detail, organization, and the ability to manage multiple priorities and deadlines
• Demonstrating proficiency in Microsoft Excel and experience with accounting or CRM systems
• Bringing experience working with hotel partners or in the travel or hospitality industry, preferred
• Holding a high school diploma or equivalent; an Associate’s or Bachelor’s degree in Finance, Business, or a related field is preferred
• Working collaboratively with a positive, solutions-driven mindset

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency

The expected hourly range for this position is $18 - $20, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.