Deposit Claims & Disputes Specialist

Corpay; St. Charles (IL); Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

Formal training

Assigned workspace in St. Charles, IL

Job summary

Corpay is hiring a Security Deposit Specialist in St. Charles, IL to manage security deposits, track files, and resolve disputes on behalf of policyholders. You will report to the Security Deposit Supervisor and liaise with landlords, furniture companies, and insurers.

The role includes hands-on training, a defined workspace in the St. Charles office, and a focus on accurate financial totals across files. Ideal candidates have basic Excel/Office skills and strong communication abilities.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years of related experience preferred.
• Proficient in Microsoft Office applications.

Responsibilities

• Maintain a daily tracking log of file assignments using ACT tasks.
• Record detailed notes of verbal and written correspondence in ACT database.
• Maintain electronic and paper files to ensure status accuracy.
• Collect security deposits from landlords after move out.
• Disperse deposit refunds to insured or insurance companies.
• Assist insureds disputing deductions with landlords.
• Audit files to verify billing and payments issued correctly.
• Resolve billing issues and collect back landlord overpayments.
• Issue billing credits or balance reductions as requested by adjusters.
• Notify insureds of charges for damages and assist disputing charges.
• Collect unpaid balances or damages over deposit held as needed.
• Assist with day-to-day security deposit process.

Skills

Excel

Word

Outlook

Verbal communication

Written communication

Organization

Problem solving

Team player

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

What We Need

Corpay is currently looking to hire a Security Deposit Specialist within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will contribute to the department’s efficiency by maintaining accuracy throughout claim files and working on behalf of the policyholder to resolve disputes and damage claims. You will manage tasks and consistency across all files to ensure a correct financial total at the end of the placement. You will report directly to the Security Deposit Supervisor and regularly collaborate with landlords, furniture companies, and insurance companies.

How We Work

As a Security Deposit Specialist, Corpay will set you up for success by providing:

• Assigned workspace in St. Charles, IL office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Maintaining a daily tracking log of file assignments using ACT tasks
• Recording detailed notes of verbal and written correspondence (documenting names/phone numbers of conversations held) in ACT database
• Maintaining electronic and paper files to ensure status accuracy
• Collecting security deposits from landlords immediately following move out
• Dispersing deposit refunds for property and furniture to insured or insurance companies
• Assisting insureds as needed in disputing deductions with the landlord
• Auditing files to verify billing and payments were issued correctly
• Working to resolve any billing issues and collect back landlord overpayments as need
• Issuing billing credits or balance reductions as needed based on adjuster requests
• Notifying insureds of charges for damages to rental furniture and assist on disputing charges for insured
• Collecting unpaid balances or furniture damages over deposit held from insured as needed
• Assisting as necessary with the day to day security deposit process

Qualifications & Skills

• High school diploma or equivalent preferred
• 1-2 years of job-related experience preferred
• Computer proficiency in Microsoft Office Excel, Word, and Outlook
• ACT database experience a plus
• Excellent verbal & written communication skills, be very organized, have strong problem-solving skills, ability to multi task, and be a team player
• Attention to detail and accuracy are critical skills for this position
• Exhibits strong business acumen and sound judgement
• Able to establish and maintain healthy working relationships among team members in the course of work
• Ability to assist coworkers with tasks

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency

The expected salary range for this position is $17.50-$18.50, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.