Hotel Clerk II

Valley Forge Casino Resort; Lafayette Park (PA); On-site; USD 31,000 - 40,000; Full time

Job summary

Boyd Gaming Corporation is seeking a front desk associate in King of Prussia, PA, to provide check-in/check-out, guest information, and seamless service for hotel guests. The role emphasizes accuracy, courtesy, and upselling rooms during guest interactions.

The position requires strong English communication, basic computer skills, and the ability to multitask in a fast-paced environment while maintaining a professional demeanor.

Qualifications

• High school diploma or equivalent and at least 6 months front desk experience.
• Typing speed 45 WPM; 10-key experience is a plus.
• Must be able to communicate with guests and staff in English.
• Knowledge of hotel key systems and ability to balance cash procedures.

Responsibilities

• Check guests in and out with friendly, efficient service.
• Provide information about hotel amenities, events, and local attractions.
• Sell rooms using strong customer service and yield management.
• Resolve guest complaints and answer inquiries about hotel services.
• Complete registration forms and input data into computer systems.
• Balance transactions and print hotel bills; handle payments with standard cash and credit procedures.
• Coordinate with Executive Hosts and run necessary reports.

Skills

Customer service

English communication

Multitasking

Cash handling

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide guests with general information regarding hotel, amenities, and special events.
• Sell rooms utilizing excellent customer service skills and yieldmanagement.
• Resolve customer complaints and answer guest inquiries regarding hotelservices, events, directions, local attractions, etc. in a friendly, professionalmanner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various roomcharges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management

Qualifications

• High school diploma or equivalent, and minimum 6 months front deskexperience.
• Ability to utilize basic office machines and telephone. Minimum typingspeed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/orlicenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.