Hotel Café & Guest Experience Manager

The Hotel at Avalon; Alpharetta (GA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free lunch or dinner during shift

Free gated on-site parking

Provided uniforms

Discounted dry cleaning

Marriott room discount program

DailyPay

Job summary

The Hotel at Avalon in Alpharetta, GA is seeking a service-oriented associate to provide excellent guest experiences in our dining/outlet. You will greet guests, take orders, ring checks, and handle payments accurately, while maintaining a clean, welcoming space for guests and teammates.

This role emphasizes friendly communication, teamwork, and reliable cash handling, with on-site requirements and opportunities to join a diverse hospitality team within HEI Hotels & Resorts.

Qualifications

• Previous hospitality or food-service experience required.
• Ability to operate a cash register and handle payments accurately.
• Excellent communication and customer service skills.

Responsibilities

• Greet guests with a friendly, sincere welcome.
• Prepare and ring orders accurately; manage payments.
• Balance cash drawer and complete end-of-shift procedures.
• Maintain clean, organized outlet and workspaces.
• Resolve guest concerns tactfully to ensure satisfaction.

Skills

Starbucks Experience

Cash Handling

POS Procedures

Conflict Resolution

Verbal Communication

Written Communication

Customer Service

Tools

POS System

Job description

The Hotel at Avalon in Alpharetta, GA is seeking a service-oriented associate to provide excellent guest experiences in our dining/outlet. You will greet guests, take orders, ring checks, and handle payments accurately, while maintaining a clean, welcoming space for guests and teammates.

This role emphasizes friendly communication, teamwork, and reliable cash handling, with on-site requirements and opportunities to join a diverse hospitality team within HEI Hotels & Resorts.