Hotel Bell & Guest Services Concierge

Hard Rock Hotel & Casino Ottawa; Florida; On-site; USD 19,000 - 28,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Front Desk Guest Service Associate in Florida. You will assist guests with luggage, deliver mail and packages, greet arriving vehicles, and help guests enjoy the casino/hotel amenities. The role requires high school diploma and the ability to work nights, weekends, and holidays.

Strong guest service skills, attention to detail, and effective communication are essential as you will coordinate with team members and support the Front Desk as needed.

Qualifications

• High School diploma or equivalent required.
• Prior high-volume guest service experience preferred.
• Must have exceptional guest service skills.
• Must be detail oriented and able to perform basic math.
• Must communicate effectively with guests and team members.
• Must be able to work nights, weekends, and holidays.

Responsibilities

• Assist guests with luggage delivery, pick up, and storage.
• Deliver mail and packages.
• Greet arriving vehicles and guest and bid them farewell upon departure.
• Knowledgeable of property amenities so Guests best enjoy all the casino/hotel offers during their current and future visits.
• Assist the Front Desk, as needed.

Skills

Guest service

Communication

Attention to detail

Math basics

Night/weekend availability

Teamwork

Education

High School diploma

Job description

Hard Rock Hotel & Casino Ottawa is seeking a Front Desk Guest Service Associate in Florida. You will assist guests with luggage, deliver mail and packages, greet arriving vehicles, and help guests enjoy the casino/hotel amenities. The role requires high school diploma and the ability to work nights, weekends, and holidays.

Strong guest service skills, attention to detail, and effective communication are essential as you will coordinate with team members and support the Front Desk as needed.