Hotel Barista: Guest Service & Coffee Pro

Hei Hotels Inc.; United States; Remote; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental insurance

Vision insurance

Vacation & Paid Time Off

Pet insurance

401(k) with matching funds

Employee discounts

Job summary

HEI Hotels and Resorts invites applications for a guest service professional. You will greet guests, take and prepare orders, and process payments with accuracy.

The role emphasizes friendly communication, quick service, and maintaining clean service areas, with a focus on guest satisfaction and efficient cash handling. This full-time position requires flexibility in scheduling, adherence to POS procedures, and the ability to balance cash and receipts at shift end.

Qualifications

• Basic math for cash handling and accurate check totals.
• Experience operating a POS system and cash register.
• Strong communication with guests and team members.
• Ability to adapt communication style for diverse guests.
• Willingness to work a flexible schedule including evenings.

Responsibilities

• Greet customers immediately with a friendly welcome.
• Listen to requests and confirm orders accurately.
• Prepare customer orders as requested and efficiently.
• Ring guest checks and process payments correctly.
• Close checks by payment method and balance cash drawer.
• Maintain high cleanliness and product preparation standards.
• Assist with housekeeping of work areas and stations.
• Comply with receipts, tip disbursement and house bank controls.
• Balance the house bank at shift end.
• Attend work regularly and on time.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Conflict resolution

Communication

Flexibility

Tools

POS system

Cash register

Keyboard

Job description

HEI Hotels and Resorts invites applications for a guest service professional. You will greet guests, take and prepare orders, and process payments with accuracy.

The role emphasizes friendly communication, quick service, and maintaining clean service areas, with a focus on guest satisfaction and efficient cash handling. This full-time position requires flexibility in scheduling, adherence to POS procedures, and the ability to balance cash and receipts at shift end.