Hotel Assistant Manager

Four Seasons Hotels and Resorts; Surfside (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Training & development

Complimentary accommodation at other F

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Complimentary Parking

Job summary

Four Seasons Hotel Surf Club in Surfside, FL, part of Four Seasons Hotels and Resorts, seeks a Hotel Assistant Manager to lead the Front Desk team and act as on-duty manager when senior staff aren’t available. You will guide shifts, respond to guest requests with personalized touches, and uphold Four Seasons’ service standards.

Responsibilities include interviewing, training, scheduling, and evaluating staff; coordinating with other departments; and resolving guest issues while maintaining

Qualifications

• At least 1 year of supervisory or assistant management experience in a luxury hotel or resort.
• Proven leadership and management skills.
• Excellent personal presentation and interpersonal skills.
• Extensive knowledge of front office and housekeeping operations.
• Strong time management skills; able to multitask and adapt to a fast-paced environment.
• Ability to operate computer systems; Opera knowledge is a plus.
• Excellent communication and interpersonal skills; collaborate across departments and guests.

Responsibilities

• Directs and coordinates the Front Desk team and ensures staff follow procedures.
• Interviews, trains, and schedules staff; conducts performance evaluations.
• Monitors staff in other departments to ensure standards and guest needs are met.
• Resolves guest complaints with high hospitality and professionalism; handles inquiries.
• Responds to guest requests in person and by phone in a timely manner.
• Coordinates arrivals, departures and billing; manages Special Attention Guests and Groups.

Skills

Supervisory experience

Leadership

Professional presentation

Front office operations

Housekeeping operations

Time management

Opera PMS

Interpersonal skills

Guest service

Tools

Opera PMS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the role:

The Hotel Assistant Manager directs and controls the activities of the Front Desk team. Acts as the manager on duty in the hotel when senior managers are not available. Manages shifts at the Front Desk. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do:

• Manages the staff at the Front Desk. Directs all activities of the Hotel Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements.
• Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
• Reviews and monitors schedules of staff in other department of responsibility. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

What you bring:

• At least1 year ofSupervisory or Assistant Management experience in a luxury hotel or resort.
• Proven leadership and management skills.
• Excellent personal presentation and interpersonal skills.
• Extensive knowledge offront office and housekeeping operations.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge ofOperapreferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests. Ability to effectively handle stressful situations and guest complaints.

What we offer:

• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resort.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Complimentary Parking.

Schedule & Hours:

• Full Time (early mornings, days, evenings, overnights, or weekends.)

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview

Four Seasons is an Equal Opportunity, Aff