Hotel Assistant Manager

Four Seasons; Miami Beach (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Excellent Training and Development

Complimentary Accommodation at other 4

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Complimentary Parking

Job summary

Four Seasons Surf Club Miami Beach is seeking an Hotel Assistant Manager to lead the Front Desk team, ensuring exceptional guest service and seamless operations across shifts. You will respond to guest requests with personalized recommendations and oversee staffing, training, and performance evaluations to maintain Four Seasons standards.

Experience in luxury hotel management, strong communication, and a passion for hospitality will drive success in coordinating arrivals, departures, and guest

Qualifications

• 1+ year of supervisory or assistant management experience in a luxury hotel or resort.
• Proven leadership and management abilities.
• Excellent personal presentation and interpersonal communication.
• Extensive knowledge of front office and housekeeping operations.
• Strong time-management and multitasking abilities in a fast-paced environment.
• Proficiency with hotel software; Opera experience is a plus.

Responsibilities

• Direct and coordinate Front Desk staff and shifts to ensure smooth operations.
• Interview, train, and schedule staff; conduct evaluations.
• Monitor department schedules and ensure standards and guest needs are met.
• Resolve guest complaints with high hospitality and professionalism.
• Coordinate arrivals, departures and billing; handle special requests and groups.

Skills

Supervisory experience

Leadership skills

Interpersonal skills

Time management

Communication

Tools

Opera PMS

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About The Role

The Hotel Assistant Manager directs and controls the activities of the Front Desk team. Acts as the manager on duty in the hotel when senior managers are not available. Manages shifts at the Front Desk. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

What You Will Do

• Manages the staff at the Front Desk. Directs all activities of the Hotel Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements.
• Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
• Reviews and monitors schedules of staff in other department of responsibility. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

What You Bring

• At least 1 year of Supervisory or Assistant Management experience in a luxury hotel or resort.
• Proven leadership and management skills.
• Excellent personal presentation and interpersonal skills.
• Extensive knowledge of front office and housekeeping operations.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of Opera preferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests. Ability to effectively handle stressful situations and guest complaints.

What We Offer

• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resort.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Complimentary Parking.

Schedule & Hours

• Full Time (early mornings, days, evenings, overnights, or weekends.)

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Aff… https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal