Hotel Assistant Manager

ARK; Portland (OR); On-site; USD 58,000 - 62,000; Full time

Job summary

ARK in Portland, OR is seeking an experienced assistant general manager to support the general manager in planning and overseeing daily hotel operations. You will supervise staff, resolve guest issues, and ensure a 5-star experience while upholding budget and brand standards.

The ideal candidate holds a bachelor’s degree in hospitality management and at least three years of managerial hospitality experience, with superb communication, guest focus, and organizational skills to lead a hotel team

Qualifications

• 3+ years of managerial experience in hospitality
• Guest-first focus with exceptional customer service
• Excellent communication, organizational, and problem-solving skills
• Proven record of experience managing a team in hospitality
• High school diploma or GED; bachelor’s degree in hospitality management or related field

Responsibilities

• Facilitates HR-related hotel functions including HR administration, turnover control, staff motivation, and employee development
• Create the yearly hotel budget with GM and department heads and monitor performance to stay profitable
• Analyze department performance, report issues, and recommend profitability improvements
• Support the GM in daily hotel operations to ensure guest service standards are met
• Ensure compliance with company policies and local, state, and federal laws and regulations

Skills

Customer service

Team management

Communication skills

Organizational skills

Problem-solving

Guest focus

Education

Bachelor's degree in Hospitality Management

Job description

We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred.

Compensation: $58,000 to $62,000

Qualifications

• You must have 3 or more years of experience working in the hospitality field
• Must have a strong focus on putting the guest first with exceptional customer service experience
• Have superb communication skills, organizational skills, and problem-solving skills
• A proven record of experience managing a team, preferably in a hospitality role, is required
• You must have a high school diploma or GED; bachelor’s degree in hospitality management, or a related field

Responsibilities

• Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable
• Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
• Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met
• Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations