Hotel Assistant Manager

ARK; Bozeman (MT); On-site; USD 50,000 - 60,000; Full time

Job summary

ARK in Bozeman, MT is seeking an experienced assistant general manager to help the general manager plan and oversee daily hotel operations. You will supervise staff, handle guest issues, and uphold our 5-star service standards when the GM is unavailable.

The ideal candidate holds a bachelor's degree in hospitality management and brings at least three years of managerial experience in hospitality. Strong budgeting, problem solving, and leadership skills are essential to deliver exceptional

Qualifications

• Bachelor's degree in Hospitality Management (preferred).
• 3+ years managerial experience in hospitality.
• Strong focus on guest satisfaction and service quality.
• Budgeting and cost-control experience.

Responsibilities

• Lead daily hotel operations to ensure seamless guest experiences and maintain 5-star standards.
• Collaborate with the general manager to implement strategies for guest satisfaction and efficiency.
• Supervise and motivate staff to foster a positive, productive work environment.
• Address and resolve guest inquiries promptly to turn challenges into improvements.
• Monitor and manage hotel budgets to meet financial goals while upholding quality.
• Coordinate with department heads to streamline processes and improve service delivery.
• Oversee staff training and development, empowering teams to excel.
• Propose adjustments to increase profitability by assessing department performance.
• Ensure compliance with local, state, and federal policies and brand standards.
• Support the general manager in daily hotel operations to meet guest service standards.

Skills

Staff supervision

Customer service

Budgeting

Regulatory compliance

Guest inquiry resolution

Team leadership

Communication

Problem solving

Education

Bachelor's degree in Hospitality Management

Job description

We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred.

Compensation

$50,000 - $60,000 yearly

Qualifications

• Ability to propose and implement strategies that enhance guest satisfaction and operational efficiency.
• Proven track record of supervising and motivating teams to achieve high performance and morale.
• Strong understanding of local, state, and federal regulations relevant to the hospitality industry.
• Ability to manage budgets effectively, ensuring financial goals are met while maintaining quality standards.
• Experience in resolving guest inquiries and issues promptly, turning challenges into opportunities for improvement.
• Ability to collaborate with department heads to streamline processes and improve service delivery, enhancing overall guest experience.
• Have superb communication skills, organizational skills, and problem-solving skills
• A proven record of experience managing a team, preferably in a hospitality role, is required
• Must have a strong focus on putting the guest first with exceptional customer service experience

Responsibilities

• Lead daily operations to ensure seamless guest experiences and uphold our 5-star standards.
• Collaborate with the general manager to implement strategies that enhance guest satisfaction and operational efficiency.
• Supervise and motivate team members, fostering a positive and productive work environment.
• Address and resolve guest inquiries and issues promptly, turning challenges into opportunities for improvement.
• Monitor and manage hotel budgets, ensuring financial goals are met while maintaining quality standards.
• Coordinate with department heads to streamline processes and improve service delivery.
• Oversee staff training and development, empowering team members to grow and excel in their roles.
• Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas
• Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed
• Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met