Assistant Hotel General Manager

ARK; Kissimmee (FL); On-site; USD 50,000 - 62,000; Full time

Job summary

ARK in Kissimmee, FL is seeking an experienced assistant general manager to work with our general manager in planning and overseeing daily hotel operations. The role includes stepping in for the GM when needed and leading a team to deliver a 5-star guest experience.

The ideal candidate has 3+ years in hospitality management and a bachelor's degree in hospitality management is strongly preferred. A strong focus on guest satisfaction and budget adherence is essential.

Qualifications

• 3+ years of management experience in hospitality.
• Bachelor's degree in hospitality management preferred.
• High school diploma or GED required.

Responsibilities

• Collaborate with department heads and GM to develop an annual budget and monitor profitability.
• Ensure compliance with company policies and local, state, and federal laws.
• Ensure guest service standards are met daily in coordination with GM.
• Identify profitability improvement opportunities by analyzing department performance.
• Support HR to improve turnover, motivation, and staff retention.

Skills

Leadership experience

Customer service

Budget management

Guest service standards

Education

Bachelor's in hospitality management

High school diploma or GED

Job description

We are looking for an experienced assistant general manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations and assume the GM's responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services.

Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 3 years of management experience in the hospitality industry, and a bachelor's degree in hospitality management is strongly preferred.

Compensation:

$56,000 yearly

Qualifications

• This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree
• Must have a strong focus on putting the guest first with exceptional customer service experience
• You must have previous experience in a manager role overseeing a team, preferably in a hospitality role
• Showcase exceptional organizational, communication, and problem-solving skills
• Must have at least 3 or more years of experience in the hospitality field

Responsibilities

• Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability
• Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations
• Consult with the general manager to ensure that all guest service standards are met daily
• Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas
• Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention