Assistant Hotel General Manager

ARK; Sarasota (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

ARK is seeking an experienced assistant general manager to lead daily hotel operations and deliver a 5-star guest experience. This hands-on role requires partnering with the general manager and actively supervising staff to run smooth, guest-centered service.

The ideal candidate has at least 3 years of hospitality management, a strong focus on guest satisfaction, and a bachelor’s degree in hospitality management is strongly preferred.

Qualifications

• 3+ years of management experience in hospitality required.
• Strong guest-first focus with exceptional customer service.
• Excellent organizational, communication, and problem-solving skills.
• Previous experience managing a team in hospitality preferred.
• High school diploma or GED required; bachelor’s degree preferred.

Responsibilities

• Lead daily hotel operations to ensure a seamless guest experience.
• Collaborate with the General Manager to develop strategic plans.
• Supervise and mentor team members, maintaining high morale.
• Ensure compliance with health, safety, and hospitality regulations.
• Manage financial performance by monitoring budgets and costs.
• Coordinate with department heads to streamline operations.
• Address guest inquiries and resolve issues promptly to ensure satisfaction.
• Consult with the GM to ensure daily guest service standards are met.
• Follow local, state, federal, and corporate policies.

Skills

Guest service

Team leadership

Budget management

Organizational skills

Communication skills

Problem-solving

Education

Bachelor’s degree in hospitality management

Job description

We are looking for an experienced assistant general manager with solid leadership abilities who can grow with us. This is a hands-on leadership position, requiring the ability to work alongside the team and actively participate in daily hotel operations. You will collaborate with our general manager to plan and oversee the hotel's daily operations and assume the GM's responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 3 years of management experience in the hospitality industry, and a bachelor's degree in hospitality management is strongly preferred. Apply today if this sounds like an exciting new opportunity for you!

Compensation: $50,000 - $55,000

Qualifications

• 3+ years of experience working in a hotel or the hospitality industry required
• Must have a strong focus on putting the guest first with exceptional customer service experience
• Possess excellent organizational skills, communication skills, and problem-solving skills
• Previous experience managing a team is required; preferably in a hospitality role such as department manager
• A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field

Responsibilities

• Lead daily hotel operations to ensure a seamless guest experience, fostering a welcoming and efficient environment.
• Collaborate with the General Manager to develop and implement strategic plans that align with our hotel's goals and values.
• Supervise and mentor team members, encouraging professional growth and maintaining high morale.
• Ensure compliance with all health, safety, and hospitality regulations, promoting a safe and secure environment for guests and staff.
• Manage financial performance by monitoring budgets, controlling costs, and maximizing revenue opportunities.
• Coordinate with department heads to streamline operations and enhance service delivery across all hotel functions.
• Address guest inquiries and resolve issues promptly, ensuring satisfaction and loyalty to our brand's standards of excellence.
• Consult with the general manager to ensure that all guest service standards are met daily
• Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed