Hotel Assistant GM: Lead Guest Experience & Growth

NCG Hospitality.; Madison (WI); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Worldwide hotel discounts and free/com

Complimentary stays at NCG Hospitality

Referral and incentive programs

Paid Volunteer Hours, recognition and

Zusammenfassung

Home2 Suites Madison Central is seeking an Assistant General Manager to lead front office operations, champion guest service, and drive performance across a growing hospitality group. You will mentor the team, manage daily hotel activities, and contribute to a culture built on Growth, Fun, Trust, and Responsibility.

You’ll oversee front desk operations, staffing, safety, and financial reconciliation while fostering an inclusive, high-performance work environment across 35+ hotels and corporate

Qualifikationen

• Three years of related work experience in hotels.
• At least two years in a hospitality management position.
• Strong organizational skills and attention to detail.
• Ability to handle pressure with poise and finesse.
• Strong leadership and a professional image.
• Strong customer service skills including problem solving and complaint resolution.
• Ability to work in a fast-paced setting.

Aufgaben

• Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue.
• Provide exceptional guest service while setting high service standards for the Front Desk team to follow.
• Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction.
• Supervise team, including hiring, training, scheduling, and performance management.
• Cultivate a supportive, inclusive, and engaging work environment where team members can thrive.
• Ensure the safety of guests and team members by upholding all safety procedures and standards.
• Support service quality by addressing guest concerns and initiating prompt, effective solutions.
• Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices.
• Assist with accounting functions including billing, reporting, and financial reconciliation.
• Monitor and support procedures related to inventory, key control, and monetary handling.

Jobbeschreibung

Home2 Suites Madison Central is seeking an Assistant General Manager to lead front office operations, champion guest service, and drive performance across a growing hospitality group. You will mentor the team, manage daily hotel activities, and contribute to a culture built on Growth, Fun, Trust, and Responsibility.

You’ll oversee front desk operations, staffing, safety, and financial reconciliation while fostering an inclusive, high-performance work environment across 35+ hotels and corporate