Hotel Operations Leader: Guest Experience & Growth

NCG Hospitality; Madison (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Hotel discounts

Complimentary stays

Referral programs

Volunteer hours

Wellness benefits

Job summary

Home2 Suites Madison Central is seeking an Assistant General Manager to lead front office operations, elevate guest service, and drive team development and efficiency across the hotel. You will champion a culture aligned with Growth, Fun, Trust, and Responsibility, mentoring colleagues and connecting daily efforts to hotel success within the growing Home2 Suites network.

Join a recognized workplace with mentorship, professional development, and opportunities to advance across 35 hotels and our

Qualifications

• Three years of related work experience in hotels.
• At least two years in a hospitality management position.
• Strong organizational skills and attention to detail.
• Ability to handle pressure with poise and finesse.
• Strong leadership and a professional image.
• Strong customer service skills including problem-solving and complaint resolution.
• Ability to work in a fast-paced setting.

Responsibilities

• Lead front office operations with a focus on guest service, team development, and operational efficiency to drive loyalty and revenue.
• Provide exceptional guest service while setting high service standards for the Front Desk team to follow.
• Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction.
• Supervise team, including hiring, training, scheduling, and performance management.
• Cultivate a supportive, inclusive, and engaging work environment where team members can thrive.
• Ensure the safety of guests and team members by upholding all safety procedures and standards.
• Support service quality by addressing guest concerns and initiating prompt, effective solutions.
• Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices.
• Assist with accounting functions including billing, reporting, and financial reconciliation.
• Monitor and support procedures related to inventory, key control, and monetary handling.

Skills

Hotel experience

Leadership

Organizational skills

Customer service

Pressure management

Fast-paced

Professional image

Job description

Home2 Suites Madison Central is seeking an Assistant General Manager to lead front office operations, elevate guest service, and drive team development and efficiency across the hotel. You will champion a culture aligned with Growth, Fun, Trust, and Responsibility, mentoring colleagues and connecting daily efforts to hotel success within the growing Home2 Suites network.

Join a recognized workplace with mentorship, professional development, and opportunities to advance across 35 hotels and our