Hotel Assistant GM: Guest Experience & Operations Leader

Town Pump Company; Great Falls (MT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(K)

Health insurance

Dental and Vision Insurance

Health Savings

Flex Spending Accounts

paid time off

education reimbursement benefits

Job summary

The Town Pump Hotel Group is seeking a motivated and outgoing Hotel Assistant General Manager who will model our mission statement “Genuine Hospitality from genuine people committed to providing comfort and service.” This role supports the General Manager and oversees daily hotel operations with a focus on guest satisfaction and team leadership.

You will participate in hiring, training, and supervising staff, balance cash and card transactions, manage inventory, and help drive profitability

Qualifications

• Experience in hotel operations and staff management.
• Ability to supervise and train team members.
• Strong focus on guest service and professional image.

Responsibilities

• Assist the General Manager with all property operations per brand standards.
• Model and supervise staff’s guest service and hospitality practices.
• Participate in hiring, training, and performance management of team members.

Skills

Staff leadership

Guest service

Operations management

Training & development

Job description

The Town Pump Hotel Group is seeking a motivated and outgoing Hotel Assistant General Manager who will model our mission statement “Genuine Hospitality from genuine people committed to providing comfort and service.” This role supports the General Manager and oversees daily hotel operations with a focus on guest satisfaction and team leadership.

You will participate in hiring, training, and supervising staff, balance cash and card transactions, manage inventory, and help drive profitability