HOTEL ASSISTANT MANAGER

Town Pump Company; Great Falls (MT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(K)

Health insurance

Dental and Vision Insurance

Health Savings

Flex Spending Accounts

paid time off

education reimbursement benefits

Job summary

The Town Pump Hotel Group is seeking a motivated and outgoing Hotel Assistant General Manager who will model our mission statement “Genuine Hospitality from genuine people committed to providing comfort and service.” This role supports the General Manager and oversees daily hotel operations with a focus on guest satisfaction and team leadership.

You will participate in hiring, training, and supervising staff, balance cash and card transactions, manage inventory, and help drive profitability

Qualifications

• Experience in hotel operations and staff management.
• Ability to supervise and train team members.
• Strong focus on guest service and professional image.

Responsibilities

• Assist the General Manager with all property operations per brand standards.
• Model and supervise staff’s guest service and hospitality practices.
• Participate in hiring, training, and performance management of team members.

Skills

Staff leadership

Guest service

Operations management

Training & development

Job description

The Town Pump Hotel Group is looking for a motivated and outgoing Hotel Assistant General Manager who will model our mission statement “Genuine Hospitality from genuine people committed to providing comfort and service.” Town Pump is a growing company, with ever increasing opportunities for career growth.

As a Hotel Assistant General Manager, You Will

• perform duties to effectively assist the General Manager will all property operations in accordance with Town Pump and brand operational standards.
• interact with guests, co-workers, and management in a courteous, professional manner. Must maintain a high degree of pride in job performance.
• maintain a professional business image while representing the company.
• complete all required company and brand-specific training and/or certifications in a timely manner.
• model and supervise staff’s guest service and hospitality practices.
• assist the General Manager with hiring, training, performance management, conflict resolution, discipline, and termination of team members as required.
• demonstrate and communicate an understanding of profitability.
• assist the General Manager in daily operations including but not limited to: balancing cash and credit card before closing of shift, overseeing order and maintenance of inventory control, ensuring secure room and master key control at all times, overseeing daily and preventive maintenance program, ensure property as attractive curb appeal and exterior cleanliness, oversee groups, meetings and special events to ensure top-level customer service and repeat business, assist in scheduling staff, assist in responding to guest reviews and maintaining online reputation management; assist with sales effort at the hotel to include outside sales calls, finding sales leads internally as well as externally, attending community events such as Chamber Meetings and assisting Regional Director of Sales with ongoing sales efforts.
• report all known issues with services, equipment, and property; ensure work orders are in place.
• practice safe working conditions for all employees and guests under Occupational Safety and Health Administration guidelines to include Bloodborne Pathogens.
• maintain familiarity will all emergency procedures regarding accidents, fire, bomb threats, phone, internet, security, and illness of guests.
• assume responsibility in any department where a heavy workload exists, and completes the General Manager’s duties in his/her absence.
• maintain a high level of confidentiality of employee, guest, and company information per Town Pump expectations.

• 401(K)
• Health
• Dental and Vision Insurance
• Health Savings
• Flex Spending Accounts
• paid time off
• education reimbursement benefits

Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.