Hotel Assistant General Manager — Lead Guest Experience

IHG; Okemos (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Team-oriented environment

Guest satisfaction focus

Leadership exposure across departments

Career growth in hospitality

Job summary

IHG in Okemos, MI is seeking an Assistant General Manager to help run all hotel operations and drive guest satisfaction. You’ll be the right hand to the General Manager, ensuring brand standards and smooth daily operations across departments.

We’re looking for a proven leader with at least 2 years in hotel management, strong communication, and a track record of building high-performing teams while delivering outstanding service and sales support initiatives.

Qualifications

• Experienced in hotel management (minimum 2 years).
• Strong communicator with verbal and written skills.
• Knowledgeable about hotel operations and competitive markets.
• Goal-oriented, proactive, and committed to delivering outstanding guest service.

Responsibilities

• Support the General Manager in leading and motivating the team.
• Ensure brand standards are met and exceeded across the property.
• Oversee daily operations for all hotel departments.
• Review financials, sales, and performance data to drive improvement.
• Coach, train, and mentor staff to achieve their full potential.
• Anticipate and resolve guest concerns proactively to deliver amazing service.
• Build relationships with key customers and support hotel sales initiatives.
• Set clear expectations and provide consistent feedback to team members.
• Step in wherever needed to keep operations running smoothly.

Skills

Hotel management

Leadership

Communication

Operations knowledge

Job description

IHG in Okemos, MI is seeking an Assistant General Manager to help run all hotel operations and drive guest satisfaction. You’ll be the right hand to the General Manager, ensuring brand standards and smooth daily operations across departments.

We’re looking for a proven leader with at least 2 years in hotel management, strong communication, and a track record of building high-performing teams while delivering outstanding service and sales support initiatives.